lancar 138 FAQ

KYC (Know Your Customer) verification requires two documents: a government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within the last three months). Upload clear photos of both documents via your account settings. Our verification team reviews submissions within 2–4 business hours. If your documents are unclear or incomplete, we'll contact you to request new images. Once verified, you can withdraw funds to your bank account or e-wallet (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). Verification is a one-time step and protects both you and lancar 138 against fraud.

Deposits via e-wallet, mobile banking, or local payment are instant. Log in to your lancar 138 account, go to the Deposit page, select your payment method, and enter the amount. You'll be redirected to the app or web portal of your chosen e-wallet. Confirm the payment there, and the funds arrive in your lancar 138 account within one minute. No additional fees apply. The same process works for online payment and e-wallet. If your deposit does not arrive after subject to verification, check your e-wallet transaction history to confirm the payment went through. If the payment was deducted but lancar 138 did not receive it, contact our support team with your transaction ID—we can investigate and credit your account manually.

On the login page, click "Forgot your password?" and enter your username or email address. We'll send a password-reset link to your registered email. Click the link and create a new password. The reset link expires after 24 hours for security. If you don't receive the email, check your spam folder or contact our support team. We can verify your identity and send a new reset link. If you've lost access to your registered email address, provide your username and a government ID to our support team, and we'll help you regain access to your account.

Our weekly cashback offer credits a percentage of your net losses (losses minus wins) back to your account every Monday. The cashback is calculated from your activity the previous week and applied automatically—no claim needed. Cashback is credited as bonus funds and may be subject to wagering requirements before withdrawal. Check your account promotions page for the current cashback percentage and terms. Cashback is available to all active users and does not require a minimum deposit or activity level. If you believe your cashback was calculated incorrectly, contact our support team with your account statement, and we'll review it.

If a deposit does not complete, check your e-wallet or bank account to see if the payment was deducted. If money left your account but lancar 138 did not receive it, contact our support team with your transaction ID and payment method. We'll investigate and credit your account within 2–3 business days. If a withdrawal is delayed, it may be pending verification or anti-money-laundering review. We'll contact you if additional documents are needed. Withdrawals to mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment typically complete within one business day. Bank transfers (online payment, e-wallet, mobile banking, local payment) may take 1–3 business days depending on your bank.

No. For security and anti-money-laundering compliance, withdrawals must go to the same payment method used for deposits. If you deposited via online payment, you must withdraw to e-wallet. If you deposited via bank transfer to mobile banking, you must withdraw to the same local payment account. This rule protects your account from fraud and unauthorized access. If you need to change your withdrawal method, contact our support team. We can help you update your registered payment details after verifying your identity.

Before your first session, read the game rules for the category you plan to use. For sportsbook betting (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, MotoGP), understand how odds work, what happens if a match is postponed, and how draws are settled. For live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), learn the hand rankings, payout rules, and how the dealer operates. For slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), check the paytable and bonus rules. All game rules are available in the Help section of each game. If you have questions, contact our support team—we explain rules in English and Indonesian.

All live-dealer tables on lancar 138 are operated by certified studios and audited by independent testing labs. Each table streams in HD with multiple camera angles so you can see the dealer, cards, and wheel clearly. The dealer follows strict protocols and cannot influence the outcome. Game results are recorded and can be reviewed if you have a dispute. If you suspect unfair play, contact our support team immediately with the table name, time, and details. We investigate all complaints and take fair play seriously.

Yes. The lancar 138 mobile app for Android and iOS includes the full sportsbook with game information for Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and MotoGP. The app uses low-data streaming so you can place bets even on slower connections. Download the app from the App Store or Google Play, or visit our Mobile App page for direct links. The app syncs your account across all devices, so your balance and betting history are always up to date.

To request deletion of your personal data, contact our support team via email or live chat and state that you want to delete your account and associated data. We'll verify your identity and process your request within 30 days. Note that we retain transaction records and KYC documents as required by law for anti-money-laundering compliance. After deletion, your account cannot be recovered. If you have an outstanding balance, you must withdraw or forfeit it before deletion. For details on how we handle your data, see our Privacy Policy

You can reach our support team via live chat (available during business hours), email, or phone. Live chat is the fastest option for urgent issues. Email support is available 24/7 and we respond within one business day. Phone support is available for Jakarta, Surabaya, Bandung, Medan, and Semarang with local numbers. When you contact us, provide your username, a description of your issue, and any relevant transaction IDs or screenshots. We'll investigate and respond with a solution or next steps. For account security issues, we may ask you to verify your identity before proceeding.

lancar 138 is available only in jurisdictions where local law permits online gaming and sportsbook wagering. We do not operate in jurisdictions where such activities are prohibited. Users are responsible for verifying that access to lancar 138 complies with the laws of their own jurisdiction. If you are unsure whether lancar 138 is available in your area, contact your local regulatory authority or our support team. For full details on service availability and jurisdiction restrictions, see our Legal Notice